Privacy Policy

1. Introduction

SiteSnap ("we," "our," or "us") operates the website thesitesnap.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

2.1 Personal Information

We may collect the following information when you interact with our Service:

• Contact Information: Name, email address, phone number, WhatsApp number
• Business Information: Business name, address, type of business, social media links
• Payment Information: Transaction details processed through our payment gateway (Razorpay). We do not store your complete card details.
• Communication Records: Messages exchanged via WhatsApp or email regarding your project

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring URLs
• IP Address: For security and analytics purposes
• Cookies: Small data files stored on your device (see Cookies section below)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and deliver our website creation services
• To process payments and send transaction notifications
• To communicate with you about your project, including updates and support
• To send promotional communications (only with your consent)
• To improve our services and develop new features
• To comply with legal obligations
• To prevent fraud and ensure security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

5. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: Razorpay for processing payments securely
• Hosting Providers: Vercel and other infrastructure providers for website hosting
• Analytics Services: For understanding website usage patterns
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure payment processing through PCI-compliant gateways
• Regular security assessments
• Access controls limiting who can view your data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained as long as your website is active with us
• Transaction Records: Retained for 7 years as required by Indian tax laws
• Communication Records: Retained for 2 years after project completion

8. Your Rights

Under applicable Indian law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for data processing where consent is the basis
• Grievance Redressal: Lodge complaints with our Grievance Officer

To exercise these rights, contact us at the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

13. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are: